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Lead Business Systems Analyst

Job Location: United States¬ :¬ Pennsylvania : Clarks Summit ¬ Alternate Job Location : United States : North Carolina : Cary¬ 


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Role Value Proposition:¬ 


The Global Customer Solutions team is seeking a skilled BSA with Salesforce.com experience. ¬ He/She will meet with business partners to review/understand business requirements & needs.¬  The BSA will manage user expectations and requirements scope. They will create functional requirements, use cases, and will work closely with the testing teams to validate requirements during testing phases. They may participate in project sizing requests, along with various other analytical tasks as needed to ensure success criteria for a deliverable is clear before delivery, as well as after delivery.


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Key Responsibilities: ¬ 




  • Acts as a primary SME liaison between business users, business analysts and IT project team


  • Lead requirements elicitation and definition


  • Create functional requirements & use cases


  • Facilitate functional requirement walkthroughs


  • Works with the Project Manager to ensure compliance to the System Development Life Cycle


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Essential Business Experience and Technical Skills:



  • Possesses expertise in the business units they support, as well as, an understanding of the IT organization's systems and capabilities

  • 5+ years of relevant technical or business work experience

  • 3+ years business systems analysis experience

  • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. ¬ ¬ Or equivalent work experience


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Required:




  • Contact Center experience


  • Experience working in waterfall & agile SDLC


  • Strong analytical and problem solving skills.


  • Ability to work with various business areas & IT leadership


  • 3+ years Salesforce experience


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Preferred:




  • Salesforce Certification preferred



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At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."¬ 


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MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.


Requisition #:¬ 99785¬ 




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